frequently asked Questions
View the most frequently asked questions
If you need assistance, please contact our customer service here . We are here to answer any questions you may have.
KAPILLUS custom hair prostheses are designed to perfectly meet the specific needs of each user. They offer a high level of customization, allowing you to choose the hair length, texture, and density. Every detail is carefully considered to ensure a natural and harmonious result. Developed with KAPILLUS expertise, they are an ideal solution for those seeking a unique and fully personalized outcome.
At KAPILLUS, each custom hair prosthesis is designed specifically for you, to meet your specific needs. Here's how this service works:
The model of your hair prosthesis is a crucial step in the customization process. Whether you want a discreet, elegant, or bold look, we offer a wide range of models adapted to your lifestyle and aesthetic preferences.
We offer a wide range of shades to match your natural hair color or the shade you wish to adopt. From blonde to dark brown, including chestnut and black, each color is carefully selected for a natural result.
Hair density can vary according to your preferences. You can choose between a light density for a more natural and airy look, or a thicker density for intense and fuller volume. This choice is essential to achieve the appearance that most resembles you.
Whether you prefer straight, wavy, or curly hair, you can select the type of wave you desire. Our hair is treated to maintain the chosen shape and texture over time.
The front hairline of your prosthesis can be customized for the most natural look. We offer several types of finish to ensure that the prosthesis blends perfectly with your face and scalp.
As our custom hair prostheses are made exclusively for you and are highly personalized, it is essential to carefully check your order before confirming it. Returns are not accepted for these models. Furthermore, any modifications after confirmation may incur additional costs or delay manufacturing. Depending on the stage of manufacturing, certain modifications may no longer be possible.
Each custom hair prosthesis is crafted with the utmost care by our experts. Production time varies between 7 and 14 weeks, depending on the specifics of your order. We will keep you informed of your order's progress.
100% natural hair
Our prosthetics are made with 100% natural hair for a realistic appearance and a soft, perfectly indistinguishable texture.
Thin and resistant membrane
The membranes of our prostheses are both ultra-thin and incredibly strong, offering durability and discretion.
Ready to use
Your hair prosthesis will be delivered to you ready to use and will be immediately usable.
Haircuts
Whether you want a classic or more daring cut, our cuts adapt to all your desires.
This solution allows you to be completely autonomous in the installation and maintenance of your prosthesis. We provide detailed tutorials on taking measurements, installing the prosthesis and maintaining it. This way, you are completely free to manage your prosthesis with confidence, in the comfort of your home.
View the most frequently asked questions
The delivery time for ready-to-use prostheses is 14 to 20 working days , after validation of the order.
KAPILLUS™ hairpieces are the perfect solution to ensure the return of abundant hair. However, it is important to have enough hair on the sides and above the temples, to ensure an invisible and natural transition.
Hair supplements can be tested easily and without risk. Find out for yourself what quality of life they provide and whether you like them in your daily life. They do not leave any scars, do not destroy natural hair and you can decide at any time whether you want to continue using them or not.
Yes, if you already have your fingerprint, you can send it by mail to the following address: Rue de l'Auberge 5, 1820 Territet, Switzerland .
If you follow our advice and manage to adopt a good routine, you can wear a hairpiece for up to 8 months. External influences are of course also decisive: in summer, for example, the prosthesis is more stressed by sunlight or sea bathing than in winter. We remedy this with innovative care products and high hair quality.
If you have any fit issues, you can contact our customer service for advice or to arrange an alteration if necessary.