frequently asked Questions
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KAPILLUS | Suisse
White pencil
Description
Essential for tracing your frontal line, this white pencil is a must-have. It will allow you to draw a clean and easy to remove line.
Directions for use
Using the white pencil, trace your frontal line which will allow you to apply the hair glue without going beyond the area.
Shipping time
The shipping time is 1-2 business days. If the purchase is combined with a prosthesis, the shipping time will be the same as that of the hair prosthesis.
The essentials for your hair prostheses
Glues, shampoos and care products - everything you need to care for your hair prostheses.
Free delivery in Switzerland
Enjoy free delivery anywhere in Switzerland for all orders from CHF 150.-
Dedicated customer service
Benefit from personalized customer support, always available to answer your questions.
Secure payment
Buy with peace of mind thanks to our 100% secure payment system.
What is the delivery time for my order?
For orders within Switzerland, delivery is usually made within 2 to 3 working days. For international deliveries, delivery times may be a few days longer. For all orders, you will receive an email notification as soon as your order is on its way.
Is online payment secure?
Yes, we use the latest encryption technologies to ensure that your payment information is completely secure. You can shop with confidence thanks to our advanced security protocols.
Can I track my order once it has been shipped?
Of course! As soon as your order is shipped, you will receive a confirmation email with a tracking number allowing you to follow the delivery status in real time.
Expertise
No. 1 in Switzerland in the development and marketing of hair supplements.
Competitive prices
Swiss quality at the best price. A hair solution for everyone.
Quality
Hair supplements made on demand, made with 100% natural hair.
Expertise
A competent team at your side, who will be able to support you in this new stage of your life.