FAQ – Frequently Asked Questions
Do you have any questions about our Kapillus subscriptions?
Here are answers to the most common questions to help you better understand our plans and conditions.
Discover our subscriptions
With the Kapillus subscription, you receive your prosthetics throughout the year, with a fixed and transparent monthly payment. No more surprises, no more stress, only comfort and confidence.
Choose your formula
Select the plan that best suits your needs: Comfort, Balance, Durability, Prestige or Essential.
Signing the contract
A clear and simple contract will be presented to you, in order to guarantee transparency and security for both parties.
Initial payment
As soon as your first 3 monthly payments are paid, delivery of your prostheses begins.
First delivery
Your first prosthesis is delivered as soon as the 3 initial monthly payments are paid.
Monitoring & renewals
You receive your prostheses at the scheduled rate (every 3, 4 or 6 months), with personalized monitoring.
How does it work?
- Choose your package (Comfort, Balance, Durability, Prestige or Essential)
- Pay easily every month by secure direct debit
- Receive your prostheses at the right time, without hassle or delay
12-month subscription
Comfort Plan
CHF 83 / month
3 prostheses per year, with a renewal every 4 months.
Available with the INDETECTA model.
Get started today: After registering, our team will contact you to sign the digital contract and launch your subscription.
12-month subscription
Balance Plan
CHF 85 / month
3 prostheses per year, with a renewal every 4 months.
Available with the NATURALIS model.
Get started today: After registering, our team will contact you to sign the digital contract and launch your subscription.
12-month subscription
Sustainability Plan
CHF 65 / month
2 prostheses per year, with a renewal every 6 months.
Available with NATURALIS PLUS or DURABILIS models.
Get started today: After registering, our team will contact you to sign the digital contract and launch your subscription.
12-month subscription
Essential Plan - Ready to use
CHF 86 / month
2 ready-to-use hair prostheses per year, with delivery every 6 months.
Models: NATURALIS PLUS or DURABILIS, available in all cuts offered.
Get started today: After registering, our team will contact you to sign the digital contract and launch your subscription.
12-month subscription
Prestige Plan - Ready to use
CHF 119 / month
3 ready-to-use hair prostheses per year, with delivery every 4 months.
Model: NATURALIS, available in all cuts offered.
Get started today: After registering, our team will contact you to sign the digital contract and launch your subscription.
What happens if I don't pay a monthly payment?
Deliveries are suspended until payment is regularized. After 30 days of delay, the contract may be automatically terminated. In the event of late payment, the entire balance will become immediately due.
Can I change my plan (Comfort, Balance or Sustainability) during the year?
No. The chosen plan is valid for a period of 12 months and cannot be changed before the end of the contract. However, you can change your plan during the annual renewal.
When will delivery of my prostheses begin?
The first prosthesis is delivered after payment of the first 3 monthly installments . Then, deliveries continue according to the planned frequency (every 3, 4 or 6 months).
Can I pay the subscription in one go, for the year?
Yes, it is possible to pay for the subscription in a single annual payment. In this case, a special discount may apply.
Does the subscription renew automatically?
Yes, the contract is automatically renewed each year, unless written termination is sent at least 30 days before the expiry date.
What is the duration of the contract?
The contract has a duration of 12 months and cannot be terminated before its expiry date.
Do you still have questions?
Do not hesitate to contact us via WhatsApp for personalized assistance. Our team is at your disposal to answer all your questions.
Expertise
No. 1 in Switzerland in the development and marketing of hair supplements.
Competitive prices
Swiss quality at the best price. A hair solution for everyone.
Quality
Hair supplements made on demand, made with 100% natural hair.
Expertise
A competent team at your side, who will be able to support you in this new stage of your life.